Stellarserve Solutions provides recruitment and talent solutions. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, submit a hiring request, subscribe to our newsletter, or contact us.

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Information you provide to us

When you use our forms or contact us, we may collect:

• Company name

• Contact person name

• Email address and phone number (if provided)

• Role title and role type (Tech or Non Tech)

• Hiring mode (Remote, Onsite, Hybrid)

• Role description and requirements

• Budget range (optional)

• Timeline and hiring preferences

• Any other information you choose to share in messages or uploads

If you subscribe to our newsletter, we collect:

• Email address

• Optional name (if you provide it)

B. Information collected automatically

When you browse our website, we may collect:

• IP address

• Device and browser information

• Pages visited and time spent

• Referring website or source

• Approximate location data (based on IP)

• Cookies and similar technologies (see Cookies and Analytics)

2. How We Use Your Information

We use your information to:

• Respond to inquiries and communicate with you

• Process hiring requests and provide recruitment services

• Evaluate hiring needs and help match suitable candidates

• Improve our website, services, and user experience

• Send newsletters or updates if you subscribe (you can unsubscribe anytime)

• Measure website performance and conversions (for example, form submissions)

• Protect our website and prevent spam, fraud, or abuse

• Comply with legal obligations where applicable

3. Legal Bases for Processing

Where applicable, we process personal information based on:

• Consent (for example, newsletter subscriptions)

• Contractual necessity (to provide services you request)

• Legitimate interests (to improve services, maintain security, and measure performance)

• Legal obligation (where we must comply with applicable laws)

4. Cookies and Analytics

We may use cookies and similar technologies to operate our website and understand usage.

We may use analytics tools such as Google Analytics 4 (GA4) to measure website performance and track actions like CTA clicks and form submissions. This helps us understand how visitors use the website and improve our services.

You can control cookies through your browser settings. Some features may not work properly if you disable cookies.

5. How We Share Your Information

We do not sell your personal information.

We may share information only when necessary, including with:

• Service providers that help us operate the website and services (for example, hosting, email delivery, analytics, form tools, spam protection)

• Tools used to manage inquiries (for example, Google Sheets or a CRM), if configured for form submissions

• Professional advisers (legal, accounting) where needed

• Authorities if required by law or to protect rights and safety

These providers are permitted to use your information only to perform services for us.

6. Data Retention

We keep personal information only as long as necessary for the purposes described in this Privacy Policy, including:

• Managing hiring requests and communications

• Maintaining business records and compliance needs

• Resolving disputes or enforcing agreements

You can request deletion in certain circumstances (see Your Rights).

7. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is fully secure. We cannot guarantee absolute security.

8. International Transfers

Because we may work with global clients and service providers, your information may be processed in countries other than where you live. Where required, we take steps to ensure appropriate safeguards are in place.

9. Your Rights and Choices

Depending on your location, you may have rights to:

• Access the personal information we hold about you

• Correct inaccurate or incomplete information

• Request deletion of your information

• Object to or restrict certain processing

• Withdraw consent (for example, newsletter subscriptions)

• Request a copy of your information in a portable format

To request any of these, contact us at support@stellaserve.africa.

Newsletter emails include an unsubscribe option, and you can opt out at any time.

10. Children’s Privacy

Our website and services are not intended for children under 16. We do not knowingly collect personal information from children.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, contact:

Stellarserve Solutions
Website: stellarserve.africa
Email: support@stellaserve.africa